Consumer FAQs

All LifeShine guarantees are activated online on this portal. You’ll need the 16-digit guarantee number provided on the form that’s with your LifeShine Aftercare bag (or handed to you by your dealership), brief details about your car, and the dealership’s name and location.

Your lifetime of ownership guarantee starts on the day you activate your guarantee.

Your comprehensive guarantee provides complete peace of mind for as long as you own the vehicle.

After activating your LifeShine guarantee, you can update your email address and home address yourself online. However, for any other information, contact our Customer Care team. Please have your guarantee number and your vehicle’s licence plate number handy.

We ask you to register your LifeShine purchase to validate the guarantee. We can only process a claim if the guarantee has been registered. Also, should you choose to receive communications from us, this allows us to send helpful tips and hints about getting the most from LifeShine.

You can read our full terms & conditions here.

All LifeShine queries are handled by our Customer Care team and supported by a national team of Technical Service Specialists. You can contact us online, call us on 01462 677766 or email us at lifeshine@autoglym.com.

Once LifeShine has been applied, there’s no need for reapplication. Just maintain your vehicle as recommended.

The LifeShine guarantee is non-transferable. It's valid only for as long as you own the vehicle.

We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, the details of your claim, along with relevant photographs and your 16-digit guarantee number, should be emailed to lifeshine@autoglym.com or sent by post to our head office address. Please also let us know the best way to contact you. Alternatively, you can contact us here.

In the event of road accident damage following the initial LifeShine application and to maintain the validity of the guarantee, the LifeShine protection must be applied to the repaired areas using a LifeShine Repair Kit. This kit can be ordered directly from Autoglym by your repair centre. Please note, there may be a charge made to you as the vehicle’s owner for this service. The repair centre will require your 16-digit guarantee number so that we can record details on your original LifeShine guarantee registration.